Returns and Refunds

Return Policy

Please review these policies carefully as they are the terms of sale that govern your purchases at DISTRACTIBLES. They set out your rights and obligations with respect to your purchases, including important limitations and exclusions. Your placement of an order at DISTRACTIBLES constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.

Any returns, be it for refund or fixing must be sent with tracking and insurance, at buyers expense. DISTRACTIBLES is not responsible for items returning that are damaged or lost, no compensation will be offered.

There is a 30 day return policy for a full refund minus Actual Shipping Cost on all our items. Please note that it is on the Buyer to pay the return shipping if you are sending for a refund

Defective on arrival:

Items that are defective within the first 30 days, DISTRACTIBLES will reimburse the cost of return shipping costs up to USD$20.

Shipping will only be reimbursed only if the item is being exchanged.

Buyer must pay for shipping and must keep a copy of the receipt. DISTRACTIBLES will reimburse after the parcel arrives to us.

Return Incorrect Item Received:

If the item you received is completely different from the one you ordered, please contact us via Support ticket system and provide us the picture proof of the error. Buyers have 3 days from receipt of goods to claim an incorrect received item.

DISTRACTIBLES will reimburse the cost of shipping up to USD$20.00.

For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest us and we will offer you a certain discount for buying it.

After receiving the incorrect product, please kindly provide us with proofs as below:

• The photos or video of the incorrect item(s)
• The photos, video or screen shot showing the malfunction of the defective item(s)

Because different batches of the products supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions or appearance of the product proved to be correct, please understand the case will not included in this policy.

Return Unsatisfied Products

If you are not happy for any reason with your purchase, then just return it within 30 days of receipt for a refund or an exchange. If the return is not a result of our error, customers will be required to cover shipping cost both ways. And please make sure the items you send back to us is in the original packaging, and the merchandise is in the same condition.

No returns will be accepted after the first 30 days.

It is assumed that a buyer has done all the necessary research on the product they wish to purchase and understand what it can and cannot do. DISTRACTIBLES is not responsible for buyers unsatisfied due to buyer not doing proper research on their purchased product.

Return Uncollected/Non Deliverable/Refused:

Any parcels that have been returned to Distractibles by postal carriers for not being delivered to the customer will be refunded minus actual shipping costs and a 10% restocking fee.